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Privacy Policy

Effective Date: 8th Apr 2025

Booking Momentum ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our platform, website, and services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide to Us

When you use our Services, you may provide us with personal information, including but not limited to:

  • Name
  • Email address
  • Phone number
  • Billing and mailing address
  • Payment information (processed securely via Stripe; we do not store full payment card details)
  • Event details and preferences
  • Any other information you choose to provide

1.2 Information We Collect Automatically

As you interact with our Services, we may automatically collect technical data about your equipment, browsing actions, and usage patterns. This information may include:

  • IP address
  • Browser type and version
  • Time zone setting
  • Operating system and platform
  • Pages visited and time spent on our website
  • Other diagnostic data

We collect this information using cookies and similar tracking technologies. For more details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our Services
  • Process transactions and send related information, including purchase confirmations and invoices
  • Manage your account and provide customer support
  • Communicate with you about products, services, offers, and events offered by Booking Momentum and others, and provide news and information we think will be of interest to you
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party vendors, consultants, and other service providers who need access to your information to carry out work on our behalf, such as payment processing (e.g., Stripe), email delivery (e.g., SendGrid), and hosting services (e.g., Microsoft Azure).
  • Compliance with Laws: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure hosting environments.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Erasure: The right to request that we erase your personal data, under certain conditions.
  • Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
  • Object to Processing: The right to object to our processing of your personal data, under certain conditions.
  • Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us at [email protected].

7. International Data Transfers

Some of our trusted third-party service providers operate or store data outside the UK or European Economic Area (EEA). Where your personal data is transferred internationally, we ensure that appropriate safeguards are in place — such as the UK International Data Transfer Agreement (IDTA) or EU Standard Contractual Clauses (SCCs) — to protect your data to GDPR-equivalent standards.

These safeguards apply to providers such as:

  • SendGrid (by Twilio): Used for email delivery, with data processing locations in the US and EU.
  • Stripe: Used for payment processing, with global data operations.

8. Children's Privacy

Booking Momentum is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that a child under 18 has provided us with personal data, we will take steps to delete such information promptly.

9. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we’ll notify you by email (if you’ve provided one) or by posting a prominent notice on our website. Please review this page regularly for the latest information.

10. Contact Us

If you have any questions about this Privacy Policy, your personal data, or your rights under applicable law, you can contact us at:

Equate Digital Ltd
48 Hillcrest Drive
Loughborough, Leicestershire
LE11 2GX, United Kingdom
Email: [email protected]